FAQ

To place an order, browse online and add desired product(s) to shopping cart by clicking Add to bag. Click the shopping bag icon to review your shopping cart. Click on the bin icon should you wish to remove item from your shopping cart. You may also add Order Note for any special request. Once you have confirmed your order(s), click on Check out to fill up your personal details and select your preferred shipping and payment method.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order, this email serves as an acknowledgement and does not constitute acceptance of your order. A contract between us will not be formed until the ordered product(s) has been delivered to you.

We accept major credit cards, Paypal, Online Banking, E-wallet, SPayLater and Grab PayLater through a secured payment gateway.

For security reasons, orders above RM5,000 will have to go through a verification process. Kindly drop us a Whatsapp or message with the order details.

The shipping cost will be calculated upon checkout.

Yes, you have up to 7 days from the delivery arrival date to request for an exchange of the product(s) which you are not satisfied.

For more information, please go to Returns & Exchange.

No cancellation on any form of order.

Domestic deliveries will be processed and delivered within 2 to 6 business days upon verification of payment. International deliveries may take up to 7 business days depending on your location. Custom made order(s) will be arranged for delivery upon completion and approval by you.

Yes and all customs or import duties shall be borne by you in accordance with your country’s regulation. You may find out more information through your country's regulatory body.

Yes, signature is necessary to complete the delivery process.

Please read more at Delivery Information.

Not necessarily but there are many benefits in registering an account with us. Not only will you experience faster checkout process, you will be joining our upcoming membership program for exclusive rewards and promotions.

Online and retail boutiques may be running different promotions simultaneously, kindly check with us for the latest promotion.

Kindly email our customer service at care@fareastjewellers.com. We will try our best to assist you. 

For other questions, you may find out more at our Terms & Conditions. If you don’t find the answer to your question on our website, please email our customer service.

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