Terms & Conditions

Please read through the following terms and conditions before placing an order. By using or making a purchase at Far East Jewellers Sdn Bhd’s (‘We’, ‘Our’, ‘Us’) website, the customer (‘You’) agreed to be bound by our terms and conditions as stated in this website.

Order
To place an order, browse store and add desired product(s) to shopping cart by clicking Add to Cart. Click the shopping bag icon to review your shopping cart. Click Remove should you wish to remove item from your shopping cart. You may also Add Order Note should you have any special request for your order(s). Once you have confirmed your order(s), click on Checkout to fill up your personal details and select your preferred shipping and payment method.

Alternatively, you may click on Buy It Now which will direct you to the checkout section where you will be filling up your personal details and select your preferred shipping and payment method.

No cancellation on any form of order(s).

Our prices may change anytime. Should we notice your order has a pricing error, notification for necessary adjustments will be given to you as soon as possible. If we are unable to contact you we will treat the order as cancelled.

We reserve the right not to fulfill your order if we experience the following but not limited to insufficient amount of stock, delivery area is out of coverage or incorrect pricing. Return of funds is at our sole discretion, no additional compensation will be offered.

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order, this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until the product(s) which you ordered has been delivered to you.

It is your responsibility to ensure your purchase, personal and payment details are correct.

Should you require changes to the specifications of the desired product(s), please consult with us to ensure the changes are achievable and whether the required changes would incur additional fee

Should there be an increase to the material price(s) of the ordered product(s), notification for necessary adjustments will be given to you as soon as possible. Price quoted for the ordered product(s) may vary with the final price. Final price will be confirmed upon collection of the ordered product(s).

When applicable, small items i.e. spring, screw, hooks or other similar items maybe of other quality gold and/ or other metals.

Modification work may result in a loss of weight to the ordered product(s), including but not limited to the product’s precious metal and/or precious/ semi-precious stone(s). We hold no responsibility for the damage of jewelleries and watches sent in for modification or restoration.

We ensure every effort is made to meet your requirements. In the event you are not satisfied with the finished work for a valid reason agreed by you and us, one (1) time adjustment procedure will be performed with no additional workmanship fee.

During the order period, we are not liable for the loss or damage of customers’ personal or ordered product(s) due to fire, theft, robbery or any other causes beyond control. Any liability is strictly confined to such lost or damage is proven to be the negligence by us during the order period.

Payment

We accept payment with Paypal, Visa, Master, American Express, online banking and e-wallet via Ipay88. 

We do not hold any of your personal payment details in our website.  All payment shall be made in Ringgit Malaysia (RM) upon confirmation and the ordered product(s) will only deliver upon successful payment transfer.

Deposit/ payment paid is strictly non-refundable unless the following term applies. We reserve the right to dismiss an order at our sole discretion, whether before or after receiving deposit/ payment. Notification will be given as soon as possible and the refund will be advised accordingly.

We are not liable for payment which did not go through the authentication process by our third party payment service provider and the possible delay in delivery process.

Delivery

Kindly refer to Delivery Information.

Returns & Exchanges

Kindly refer to Returns & Exchanges.

Intellectual Property, Content & Disclaimer

Much effort has been made to ensure our selling products are represented accurately on the website. As the products are not in their actual sizes, they are complete with measurements and descriptions. Due to digital reproduction or the screen colour of the digital device, visual of our selling products on the website may vary from the actual product.

Any part of the materials including images and text on our website must not be reproduced without our permission. Should you have made copies through printing, copy or download, you shall return or destroy them immediately.

We provide no warranty that our website is free from viruses, defects or other errors and accepts no liability for any damage caused by our website.

Linking to this Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you.

This website must not be framed on any other site, nor may you create a link to any part of this website other than the home page. We reserve the right to withdraw linking permission without notice.

Indemnity

You agree to indemnify, defend and hold harmless of our directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this website or your breach of any terms and conditions in this website.

Terms of this Website

By using or making a purchase, you are agreeing to all of the terms and conditions as stated in this website, as may be updated by us from time to time. You should check this page regularly along with the other terms and conditions in this website to take notice of any changes we may have made.

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend any services or products without notice. We will not be liable if for any reason this website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or the whole of this website.